This is reference to the mid air crisis , this week reported in the media about a scuffle between pilots and cabin crew in one of the Air india flights. It is hard to imagine pilots getting engaged in a fist fight such as this where they should be more involved in manning the plane.
The reason for this blog is a incident that happened during my Air India flight from London to Mumbai. There was this argument that broke out between a male passenger and a couple inside the plane. The reason being this gentleman was occupying around 4 seats at the back row of the plane lying flat on the seats. When asked to just occupy one seat by the female , he started abusing and would not give up the place. They asked him to be seated where his actual seat was however he was adamant saying that no one had the authority to question him. This continued for quite sometime . I was embarassed at the same time and a bit scared since the fight had just started to get a bit too pushy or a bit too verbal in mild terms. It was alarming to see not even a single air -hostess/flight person coming and trying to diffuse the event instead they just stood there watching some Tamasha.
It was only after a few passengers intervened that the scuffle came to a halt. Its not very often that a fight happens to take place in a aeroplane . I am happy too have witnessed one but not entirely happy with the lurch the National Carrier is currently in.
The Kind of Customer service you get in Air India is very similar to that you would get in a government run office. The Air hostess/Aunties would try their best but i dont see the keenness in them. I remember the Civil Aviation Minister telling that the "Air India staff are themseves to blame for the situation they are in". I have to agree with Mr Praful Patel.
The mid- air scuffle points to the same, the employees may have a different take on this but as a customer i am always looking for the best.I bet My mom would take on any Air hostess on a given day and come triumphant. Its a bit sad to tell this but a lot needs to be desired.
Its high time Air -India get their act together, to be labelled as shoddy wont suit the Maharaja.
I would not like to see the Maharaja sinking so fast and so easily.
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